Troubleshooting VMware Player : Requesting a Hot Fix for ACEs

Requesting a Hot Fix for ACEs
This feature is available only if your system administrator has enabled it.
When certain problems occur, VMware Player provides a simplified method for contacting your system administrator — a wizard that lets you request a hot fix for your problem.
If your system administrator has enabled the hot fix mechanism, you can use it to resolve the following problems:
The hot fix request includes the nature of the problem. The Hot Fix Request Wizard allows you to include an additional message to your system administrator. The wizard asks for your name and email address so your system administrator can send you the hot fix or contact you for additional information.
Your system administrator might have configured your ACE to submit the hot fix request automatically. If not, or if the automatic submission fails, you can save the hot fix request in a file and submit that file to your administrator. Note the path to the file shown in the final page of the Hot Fix Request Wizard. Also note any submission instructions the administrator provides. The wizard displays those instructions in the page that allows you to save the hot fix request file.
If your system administrator approves your hot fix request, you receive the hot fix in the form of a file. Save the hot fix to the desktop of your host computer or to some other convenient location. Double-click the hot fix to apply it.
Lost or Forgotten Password
Your system administrator might have configured your ACE to require a password, which the administrator then supplies to you by whatever method of communication the administrator has set up.
If you try to log on with an incorrect password, you receive an error message. Click the Request Hot Fix button in the error message to start the Hot Fix Request Wizard.
If your system administrator approves your hot fix request, the administrator will supply you with a new temporary password by whatever method of communication the administrator has set up. After applying the hot fix, use that temporary password to run your ACE. Then choose Player > Change Password to set a new password, as described in Changing Your ACE Password.
Extending Expired ACEs
If your system administrator configured your ACE to run for a limited time, you receive an error message if you try to run the ACE after it has expired. To request an extension of the time you are authorized to run the ACE, click the Request Hot Fix button in the error dialog box. This starts the Hot Fix Request Wizard.
Running Copy-Protected ACEs from a New Location
If your system administrator has applied copy protection to your ACE, it runs only from the location where it is installed by the package installer. If you try to run it from a different location — for example, if you have copied it to a different directory — you receive an error message. To request authorization to run the ACE from the new location, click the Request Hot Fix button in the error dialog box. This starts the Hot Fix Request Wizard.